Return & Exchange Policy

Returns or exchanges are allowed within 24 hours from the date and time of receiving the products, according to the following conditions:

• The invoice print date must not exceed 3 days.

• The products must be in their original packaging and in their original condition.

• The products must not be sold as the last display piece from the showroom.

• The products must not be damaged due to misuse or show signs of use, even if they are still under warranty.

• Installed products cannot be returned or exchanged, unless there is a manufacturing defect.

• The full invoice amount must be paid within a maximum of 7 days. If this period is exceeded, the company has the right to cancel the invoice automatically and the amount will not be refunded.

• The company reserves the right to inspect and verify defects and will repair or replace products with manufacturing defects according to the maintenance department’s evaluation.

• The customer has the right to collect purchased items within a maximum period of one month from the purchase date.

• The company provides free storage for one month. If the storage period exceeds 30 days from the purchase date, the customer must pay a 5% storage fee of the invoice value for each additional month. The company has the right to cancel the invoice without refund if the customer refuses to pay storage fees within 7 days from the notification date.

• The company is not responsible for any damage or missing items if the customer chooses to receive the products without installation, and the company is also not responsible for any later installation.

• The company is not responsible for any damage or missing items if the products are shipped or installed by a third party outside the company.

• If the return is completed according to the stated conditions, the company will transfer the refundable amount to a bank account within 10 working days.

• Customers cannot request a refund for invoices issued under installment approval through a bank or financing company.

• If an invoice is issued after approval from a financing entity and the selected products were discounted, the remaining balance will be kept as credit for the customer until it is used or transferred after deducting bank transfer fees.

• If a refund is processed according to the above conditions, the company will transfer the amount to the same account (company, establishment, or individual) from which the purchase was made within 10 working days. If the customer requests the transfer to a different account, an official signed and certified letter must be provided, and the company (Ru’ya Al Nukhba) will bear no responsibility for such request.